Holiday Inn Paris Gare de l'Est, an IHG Hotel

The welcome we received was warm and the information given was clear. The reception area was clean and smart and had seating and drinks. The family suite room was spacious and clean with a lovely view of historic Gare de l'Est and the surrounding area. The location is great for travelling around Paris near both metro and mainline trains, and there are shops and restaurants alongside the hotel for convenience, plus a park nearby (although we didn't have time to check this out). The hotel also offered a free baggage hold service which was so helpful to us.

The team was friendly and accommodating overall, but on one of the nights, I lost a backpack. The next day, I asked the gentleman at the reception if they could check the cameras to see if I returned with the backpack. The response I received was that they would need the police and a formal justification to review the footage. I didn't ask to view the footage myself—just to confirm whether I had returned with the backpack. I felt a bit disappointed that they didn't try to help more and instead gave what seemed like an unnecessary excuse. However, the location is excellent, the check-in team was friendly, and the room was adequate.

Excellent location, it is located just opposite Gare De L’est. Our suite was super spacious, clean and very comfortable. Front desk staff were friendly, professional and never failed to greet us every time they see us. Excellent customer service as well. The complimentary snacks & refreshments at the hotel lobby is a sweet gesture too. There’s Monoprix nearby (about 50-80 m) where you can grab some sundries, and there are so many shops & bakeries in Gare De L’est itself. There are a couple of quaint & cosy restaurants right below the hotel as well. Will definitely consider staying here again for our future trip.

I recently stayed at a hotel and had a great experience. **Location:** Perfectly situated near attractions, dining, and shopping. **Room:** Comfortable and modern, with inviting decor. **Bed:** Incredibly comfortable—great for a restful night's sleep. **Shower:** Excellent water pressure and spacious, perfect for relaxation. **Sound Isolation:** Impressive soundproofing; I didn't hear any noise from outside or other rooms. Overall, a fantastic stay that I highly recommend!

As someone travelling via Paris Est, the location could not have been better! There is an entrance to the metro directly outside, so it was perfect for travelling elsewhere too. The staff were outstanding, I really appreciated the welcoming and helpful attitudes I experienced from every staff member! The breakfast was also good. The options were varied and plenty of good pastries were offered, in addition to scrambled egg and other warm options.